Returns and Exchanges

Refunds will be effective when:

1.- There are failures in the functionality of the product

2.- The product arrives damaged or in poor condition

3.- There is a mistake in the products sent by Chile Tendencia

4.- There is a delay of more than 30 days in the arrival of the product from the date of purchase

If you suffer from these problems, the procedure to make your refund effective is as follows:

1.- Contact kidsfuncenterm@gmail.com. Send visual evidence of one of the situations described above.

2.- Once we confirm the fault, send the faulty product to the address indicated by our team. Kyppushop is responsible for the shipping cost of the faulty product.

3.- Once we receive the product, we will proceed to the FULL REFUND of the money.

Kyppushop is not responsible for product failures not related to manufacturing or transportation (for example, a product falls to the floor and breaks a month after delivery)

If you have questions, concerns or suggestions you can contact us at Kidsfuncenterm@gmail.com

ORDER CANCELLATIONS

In the event that a customer regrets their purchase, the cancellation period is 8 consecutive hours from the moment the order is generated in our online store. This is because this is the period in which your order is dispatched, and once it is dispatched, cancellations will not be accepted, but returns will be accepted due to non-compliance with the product.

RETURNS FOR NON-CONFORMITY WITH THE PRODUCT

If the product meets the descriptions on the website, but you were not satisfied, you can opt for our satisfaction guarantee policy. The conditions are as follows.

You can return your products as long as they are in their original packaging and unused. You must contact kidsfuncenterm@gmail.com to arrange the shipping method. Upon receipt of the product, the money corresponding to the PRODUCT will be refunded (not the shipping, since that money was used to send the package). It is clarified that Kyppushop is NOT responsible for the shipping costs in these cases, since the products that fall into this return category comply with the characteristics offered on the website.

Returns due to non-conformity are accepted up to 7 days after receipt of the purchase.